USED: This item is classed as used but is in overall good condition. There may be some surface marks/scratches/scuffs to the surface of the screen or body of the phone, however, this does not affect the overall use. This is the Redmi Note 11 Pro. It is unlocked to all networks, has 128GB of storage, is Graphite Gray in colour & comes boxed along with a charger & plug. Will be well packaged for delivery.