My order hasn’t arrived — what do I do?

Usually you will have been sent a tracking number. Please check that with the shipping provider, and you’ll see where the item is. If you haven’t got a tracking number, please contact the seller directly from your email confirmation, or using the telephone number on the store locator page.

How do I return an item for a refund?

You can return an item for a full refund if you do so within 21 days of receiving the item. Please note that to qualify for a full refund, the item must be returned in the same condition as when it was delivered to you. Please see the Buyers Terms and Conditions for full details.

I bought an item but it's no longer working — what do I do?

Every seller offers a guarantee with the items that they sell, unless the listing states otherwise. Please contact the seller from whom you purchased the item to arrange return and refund.

Why do some items have different carriage costs, or collection only?

Because Own4less is a marketplace, each seller sets their own shipping charge. You’ll see options displayed with each listing. Some bigger items such as TV’s or bikes are available for collection only — this will be clearly displayed on the listing.